We take the utmost care to process donations according to instructions given by our supporters, both online and offline. However, in the unlikely event of an erroneous donation, we will respond to the donor within 7 business days of receipt of a valid claim for repayment from the donor.
The timely refund of the donation will depend upon the type of credit card/banking instrument used during the transaction. The supporter will have to send us a written request for a refund within 2 days of the donation, along with proof of the deduction of the donation amount and bank details
In cases where the donation receipt has already been issued, the supporter will have to return the original receipt to us at our office address.
If the tax exemption certificate is already issued, we are sorry, but we won't be able to refund the donation. However, if there is a valid claim for a refund due to an error on our part, we will reimburse the donation and assume the costs. If the supporter doesn't claim the donation within two days, then it cannot be refunded.