Donor Refund Request
- Donors wishing to request a refund must do so within 24 hours of making the donation.
- A valid reason for the refund request must be provided, supported by relevant documents or evidence.
- Refund requests can be submitted by contacting Diya India Foundation through our official communication channels, as listed on our website or in our official correspondence.
Refund Processing
- Upon receiving a valid refund request, Diya India Foundation will thoroughly review the request and the accompanying documents.
- If the request is approved, the donation amount will be refunded to the original payment method.
- A processing fee of 3% of the total donation will be deducted from the refunded amount to cover administrative and transaction costs.
Timelines for Refund
- Diya India Foundation strives to handle refund requests promptly and efficiently.
- Refunds will be processed within 3 working days of approval.
- However, the time taken for the refund to reflect in the donor’s account may vary depending on the payment gateway or the donor’s financial institution.
- The foundation will provide updates and support throughout the refund process.
Non-Refundable Donations
- Certain donations may be deemed non-refundable, such as contributions made toward specific projects, campaigns, or events where it has been explicitly stated that the donation is non-refundable.
- In such cases, Diya India Foundation will clearly communicate the non-refundable nature of these donations at the time of solicitation.
Changes to the Refund Policy
- Diya India Foundation reserves the right to modify or amend this refund policy at any time.
- Any changes to the policy will take effect immediately upon publication on the foundation’s official website.
Commitment to Transparency
At Diya India Foundation, we are committed to using donations efficiently and effectively for social upliftment. We encourage donors to make well-informed decisions before contributing and to contact us with any queries or concerns they may have.
